Consumer Rights protection

All consumers have rights when buying new goods/services from a business?

• True

• False

• Unsure

You buy a coat, take it home and decide you don’t like it. Should you:

• Take the coat back and demand a full refund

• Take the coat back and demand a credit note

• Check the shops returns policy and refund policy

Please provide all of your consumer rights

Under 1982 Consumer International’s Charter of Consumer Rights, what is exactly the basic rights?

• Food and clothing

• Shelter and healthcare

• education, water and sanitation

Who is "consumer" according to article 1 of Law of the Republic of Uzbekistan on Protection of Consumer Rights?

• An individual who buys goods and uses services for personal and family purposes with the motive of reselling the goods/services

• An individual who produces goods for realization to a consumer

• consumer — a citizen (physical person) who buys goods, orders to perform works or provide services for personal consumption or other purpose, not connected with profit

You buy a juicing machine in the sale, but when you get home it doesn’t work. Should you:

• Take the juicing machine to the recycling centre

• Take the juicing machine back to the shop and demand a full refund of the price you paid

• Take the juicing machine back to the shop and demand a full refund of the price you paid or a replacement

What are the basic Four rights of consumers?

• Right to safety

  Right to education

  Right to choice

  Right to redress

• Right to safety

  Right to be informed

  Right to choose

  Right to be heard

• Right to safety

  Right to information

  Right to healthy environment

  Right to be heard

The consumer industry in Uzbekistan is regulated by ..... (provide all government agencies and specific laws)

What is the purpose of UN GCP?

• Minimally guarantee by governments that the measures will be undertaken

• Provide a framework for governments to develop and strengthen consumer protection policies and legislation

• None of these

Which one of the followings clearly explains Article 4 of Law on Protection of Consumer Rights of Republic of Uzbekistan?

• Consumer rights in case of misrepresentation on goods and service

• Information on manufacturer, trade and service rules

• Basic consumer rights regarding information, safety and choice