Shift Management

________________ is the proper coordination of PEOPLE, PRODUCTS, PROCESSES and EQUIPMENT to achieve SHIFT OBJECTIVES

• Travel Path

• Floor Control

• Shift Management

• Game Planning

Being on FLOOR MEANS to be physically where the action is for you

      to be on top of everything

• True

• False

The following are the activities in Managing People effectively EXCEPT FOR:

• Make sure that crew are properly positioned,  ie. ACES IN THEIR PLACES (Positioning)

• Make sure that there are enough crew to meet  sales demand (Scheduling)

• Ensure GOLD STANDARD quality of products at all times

• Ensure that crew assigned in his stations is trained (Training )

In Managing Products Effectively, the manager must ensure product availability and product quality at all times

• True

• False

The following are the activities to Manage Cleanliness effectively EXCEPT for:

• All equipment are in good working condition

• Clean As You Go- practice of maintaining cleanliness at all times

• Cleaning implements must be clean

• Spot Mop- mop only when needed especially in the Dining Area

What are the 3 Major Parts of A Shift?

• Opening Shift, Mid-Shift, Closing Shift

• Pre-Shift Planning,

  Running the Shift,

  Post-Shift Evaluation

• Breakfast, Lunch, Dinner

_________ contains specific objectives which the store intends to achieve by the end of the operating hours.

• Breaklist

• FSC Station Checklists

• Game Plan

• Management Activity Planner

_______ is a predetermined route of checking the store

• Store Layout

• Travel Path

• RTA (Retail Trade Area) Map

The following are Floor Control Tools EXCEPT for:

• Thermometer

• Flashlight

• FSC Station Checklists

• Test Strip

Travel Path in the service and production areas must be done every 2 hours.

• True

• False