IND U10 Email Etiquette

You write an email to request more jobs. Which is the best reply?

• We are currently free. Please send us more jobs.

• Could you please send us more jobs because we have nothing to do.

• I would like to let you know that we will be available for more jobs from Monday next week. Would you be able to send more work to us as soon as you can?

You receive a brief note from you customer, Justin: “Jessie, great work on the last job.  The work is really improving.”

• Thanks. I will try harder.

• Thanks mate.  We all do as good a job as possible for you our customer.

• Thank you for your kind words, Justin. I will make sure the team receive your positive feedback.

Choose the best opening sentence.

• How’s you going when working during Covid-19?

• I hope you and your family are staying healthy.

• I pray that you and your family are all healthy.

Reply to your customer, Derek Smith.

• Hi Derek, I would like to confirm that I have receive your file. We are working on it and it should be finished by 5 p.m. tomorrow.

• G’day. Got your file. You will have it by 5 tomorrow.

• Dear Derek, Thanks for the file which I have received from you. We will immediately start working on it and  when all of us have finished, we will double check it thoroughly and send it back to you for your consideration.

Set up a meeting with your clients.

• I want to meet you at 3 p.m. your time. Please confirm asap.

• Would you be able to meet us at 3 p.m. your time by video conference?

• Let’s meet at 3 p.m. Please confirm if you available.

Write an email to request deadline extension.

• We cannot finish the job as anticipate. Please extend the deadline to next week.

• We cannot finish the job on time because of urgent job. Hope you can extend the deadline to Monday next week.

• Because of some unexpected software problems, we wouldn’t be able to finish the project on time. I was wondering if you could extend the deadline to July 9th instead of July 5th.

You have received a complaint email from a customer about a large mistake on some work.  Which is the best reply?

• Thank you for your email. We appreciate the feedback and we are investigating the issue.  We will come back to you later today.

• How you doing? I believe the mistake was just human error.

• Thanks for notice. We will fix it.

Request confirmation from customers.

• Could you please help us confirm the information in the attached file?

• Can you confirm this information?

• We are confuse with the information. Please help us confirm.