Induction Knowledge Checker – 1st Line CS Multiplay

What are the personal details that can be verified as part of the ID&V/DPA process ? 

• Full name, Postcode, DOB, Address, Contact number, email address. 

   

• First name, DOB, Postcode, House number and email address.

• Contact number, Full Name, Full address, DOB

If the customer does not pass their credit check, which supplier charges and upfront cost?

• Shell

• Sky

• Talk Talk 

• Netflix

Which tier do you assign for 2nd line? 

• Tier 3

• Tier 2

• Tier 4

• Tier 1

Which tier do you assign for Sales Administration? 

• Tier 3

• Tier 2

• Tier 1

What does this abbreviation stand for "GWG" ?

Which screen would you use on CRM to look up the customer’s contact details? 

• Case Screen

• Promotion Screen

• Customer Screen

• Personal Detail Screen

Which screen on CRM do you use to allocate the case to Tier3? 

• Customer Screen

• Case Screen 

• Promotional Screen

Which screen on CRM do you use to create a new case? 

• Case Screen

• Customer Screen

• Clarify

• Promotion Screen

If a gift card has been sent out, which screen on CRM would you use to review the status of the promotion?

• Case Screen

• Promotion Screen

• Customer Screen

At the point of sale in store, is the installation dates provided , estimated only?

• Yes

• No

• Maybe