CAM 14- TEST 1 - R- BLANK 3

A ......................... ...................... in the success of hotels is developing and maintaining superior performance from their employees

Those particularly appropriate to the hospitality industry include allowing ............... ..................s during the working day

Managers must learn how to achieve the delicate balance of allowing employees the freedom to enjoy themselves at work while .......................... maintaining high levels of performance

Managers must learn how to achieve the .................... balance of allowing employees the freedom to enjoy themselves at work while simultaneously maintaining high levels of performance

Employees also have ......................... motivation needs or motivators, which include such factors as achievement and recognition.

When these factors are unfavorable, job ................. may result.

When these factors are ........................, job dissatisfaction may result.

people have two major types of needs, the first being .......................... motivation factors relating to the context in which work is performed, rather than the work itself

It is therefore essential for hotel management to develop HRM practices that enable them to inspire and retain ......................... employees

there has been a ............................ between the guest environment provided in luxury hotels and the working conditions of their employees.