Job roles in IT technical support and management
Authored by Jerry Jackson Bent
Computers
11th Grade - Professional Development
Used 30+ times
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18 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Technical support is a service that supports who?
Users of internet only
Users of technology products or services
People working in IT company
None of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Technical support is also known as IT support, help desk, or what?
Technical help
Network desk
Service desk
Technical assistance
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What two types of support teams do companies have? (Select 2)
Internal IT support team
Networking specialist
Desktop technicians
External-facing support team
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Technical support can be delivered in a variety of ways including email?
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does IT support levels or tiers refer to?
The way IT support is structured in an organization
The way IT support teams are paid
The way IT support is trained
None of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
'Tier 0' IT support level consist of which of these functions?
Personnel responding to requests received through email, web sites, or social media
Self-help and user-retrieved information
All of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What Tier of support do IT personnel respond to requests received through email, web sites, or social media
Tier 0
Tier 1
Tier 2
Tier 6
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