Uses of Front Office Tools, Equipment, and Paraphernalia

Front Office and Reception is an area where visitors arrive and first encounter a staff at a place of business.

• True

• False

Front office and Reception is also known as the nerve center of a hotel that plays a typical part in the tourism and hospitality industry.

• True

• False

Answer explanation

It is also known as the nerve center of a hotel that plays a critical part in the tourism and hospitality industry.

Front office uses a single types of reservation rack: the advance reservation rack

• True

• False

Answer explanation

Front office uses both two types of reservation racks: the advance reservation rack and the current reservation rack.

An information rack is commonly used to assist front office employees with proper routing of telephone calls, mail, messages, and visitor inquiries.

• True

• False

Cash Register is used to record cash transactions and maintain cash balances.

• True

• False

Cash Register is used to record cash transactions and maintain cash balances.

• True

• False

Door Card is a small plastic card which you can use instead of a key to open a door or barrier.

• True

• False

Answer explanation

Key Card - is a small plastic card which you can use instead of a key to open a door or barrier.

Door Card is a small plastic card which you can use instead of a key to open a door or barrier.

• True

• False

Answer explanation

Key Card - is a small plastic card which you can use instead of a key to open a door or barrier.

Fax Machine assists with rooms management and prohibits the unauthorized use of telephones in vacant rooms.

• True

• False

Answer explanation

Telephone/Room Status System– it assists with rooms management and prohibits the unauthorized use of telephones in vacant rooms.

Closed Circuit Television or CCTV) closed circuit television monitors allow front office or security personnel to monitor certain areas of the hotel from a central location.

• True

• False