DRTM Assessment

DRTM Assessment

Professional Development

10 Qs

quiz-placeholder

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DRTM Assessment

DRTM Assessment

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Arlene Cubangbang

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the SLA for the seller to DECIDE what action to select in seller center

(Refund, Return, or Reject)?

2 business days

3 business days

2 calendar days

3 calendar days

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is a return partner that will RETURN the item to the seller’s address within

10 days.

J & T

LBC

Ninja Van

XDE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the Seller rejected the return item, customer can submit or raise a ______ within

7 days.

Complaint

Dispute

Refund

Return

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What will happen if the seller is unresponsive for more than 2 business days after submission of the return request for the item cost P500?

Auto Refund

Auto Return

Auto Reject

Auto Dispute

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What will happen if the customer did not select the shipment method after 3 days and its already beyond the return policy?

Return will be closed

Return item will automatically refunded

Return item will be rejected

Return will be disputed

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Lazada will review the dispute and will provide resolution within 1-3 business days.

Dispute Process

Return Process

Refund Process

Rejected Process

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is one of the seller responses after submitting the return request?

Reject

Dispute

Voucher

Closed

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