DRTM Assessment

What is the SLA for the seller to DECIDE what action to select in seller center

(Refund, Return, or Reject)?

• 2 business days

• 3 business days

• 2 calendar days

• 3 calendar days

This is a return partner that will RETURN the item to the seller’s address within

10 days.

• J & T

• LBC

• Ninja Van

• XDE

If the Seller rejected the return item, customer can submit or raise a ______ within

7 days.

• Complaint

• Dispute

• Refund

• Return

What will happen if the seller is unresponsive for more than 2 business days after submission of the return request for the item cost P500?

• Auto Refund

• Auto Return

• Auto Reject

• Auto Dispute

What will happen if the customer did not select the shipment method after 3 days and its already beyond the return policy?

• Return will be closed

• Return item will automatically refunded

• Return item will be rejected

• Return will be disputed

Lazada will review the dispute and will provide resolution within 1-3 business days.

• Dispute Process

• Return Process

• Refund Process

• Rejected Process

This is one of the seller responses after submitting the return request?

• Reject

• Dispute

• Voucher

• Closed

In case where the seller and buyer did not come in agreement, who will take over the dispute case and proceed with the resolution.

• Lazada - Dispute Team

• Seller

• Crossborder Team

• Refunds Team

Replacement should be allowed for DRTM.

• True

• False

Empower sellers to manage their own returns by enabling the right communication between buyers & sellers.

• Direct Return to Merchant (DRTM)

• Direct Return to Warehouse

• Direct Return to Lazada

• Direct Return to Crossborder