DRTM Assessment

Quiz
•
Professional Development
•
Professional Development
•
Hard
Arlene Cubangbang
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the SLA for the seller to DECIDE what action to select in seller center
(Refund, Return, or Reject)?
2 business days
3 business days
2 calendar days
3 calendar days
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is a return partner that will RETURN the item to the seller’s address within
10 days.
J & T
LBC
Ninja Van
XDE
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the Seller rejected the return item, customer can submit or raise a ______ within
7 days.
Complaint
Dispute
Refund
Return
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What will happen if the seller is unresponsive for more than 2 business days after submission of the return request for the item cost P500?
Auto Refund
Auto Return
Auto Reject
Auto Dispute
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What will happen if the customer did not select the shipment method after 3 days and its already beyond the return policy?
Return will be closed
Return item will automatically refunded
Return item will be rejected
Return will be disputed
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Lazada will review the dispute and will provide resolution within 1-3 business days.
Dispute Process
Return Process
Refund Process
Rejected Process
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is one of the seller responses after submitting the return request?
Reject
Dispute
Voucher
Closed
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