What is good customer service?
Customer service quiz

Quiz
•
Specialty
•
1st Grade - University
•
Easy

chloe hughes
Used 34+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Turning your back on the customer
telling them to go away
asking how was your day
laughing at the customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is good customer service important?
Customers will return
It's not important
It's boring
It's something for the employers to worry about
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to show good body language when dealing with customers?
It shows that the employee is interested in the customer
Is it really that important?
Any body language will do
Gives the employee a chance to show off their social skills
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an example of good nonverbal customer service?
do you care?
being on your phone
offering a smile
giving a dirty look
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can poor customer service effect the company?
The company will make a profit
People will turn up anyway
Failure of the business
Does anyone really care?
6.
DRAW QUESTION
3 mins • 1 pt
Draw how you would feel after receiving bad customer service

7.
OPEN ENDED QUESTION
3 mins • 1 pt
What kind of problems can an employee help you resolve, type your answer below
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