Customer service quiz

Customer service quiz

1st Grade - University

10 Qs

quiz-placeholder

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Customer service quiz

Customer service quiz

Assessment

Quiz

Specialty

1st Grade - University

Easy

Created by

chloe hughes

Used 34+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is good customer service?

Turning your back on the customer

telling them to go away

asking how was your day

laughing at the customer

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is good customer service important?

Customers will return

It's not important

It's boring

It's something for the employers to worry about

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to show good body language when dealing with customers?

It shows that the employee is interested in the customer

Is it really that important?

Any body language will do

Gives the employee a chance to show off their social skills

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an example of good nonverbal customer service?

do you care?

being on your phone

offering a smile

giving a dirty look

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can poor customer service effect the company?

The company will make a profit

People will turn up anyway

Failure of the business

Does anyone really care?

6.

DRAW QUESTION

3 mins • 1 pt

Draw how you would feel after receiving bad customer service

Media Image

7.

OPEN ENDED QUESTION

3 mins • 1 pt

What kind of problems can an employee help you resolve, type your answer below

Evaluate responses using AI:

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