Customer service quiz

What is good customer service?

• Turning your back on the customer

• telling them to go away

• asking how was your day

• laughing at the customer

Why is good customer service important?

• Customers will return

• It's not important

• It's boring

• It's something for the employers to worry about

Why is it important to show good body language when dealing with customers?

• It shows that the employee is interested in the customer

• Is it really that important?

• Any body language will do

• Gives the employee a chance to show off their social skills

What is an example of good nonverbal customer service?

• do you care?

• being on your phone

• offering a smile

• giving a dirty look

How can poor customer service effect the company?

• The company will make a profit

• People will turn up anyway

• Failure of the business

• Does anyone really care?

Draw how you would feel after receiving bad customer service

What kind of problems can an employee help you resolve, type your answer below

How would you handle a customer complaint?

how do you make a good first impression.

• Good listening and communications skills

• Yelling in the customers faces

• Call them a Karen

• Ignore them and pretend they are not there

Draw how a customer would feel after getting a problem solved