Customer service quiz

What is good customer service?

• Turning your back on the customer

• telling them to go away

• asking how was your day

• laughing at the customer

Why is good customer service important?

• Customers will return

• It's not important

• It's boring

• It's something for the employers to worry about

Why is it important to show good body language when dealing with customers?

• It shows that the employee is interested in the customer

• Is it really that important?

• Any body language will do

• Gives the employee a chance to show off their social skills

What is an example of good nonverbal customer service?

• do you care?

• being on your phone

• offering a smile

• giving a dirty look

How can poor customer service effect the company?

• The company will make a profit

• People will turn up anyway

• Failure of the business

• Does anyone really care?

Draw how you would feel after receiving bad customer service

What kind of problems can an employee help you resolve, type your answer below

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How would you handle a customer complaint?

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how do you make a good first impression.

• Good listening and communications skills

• Yelling in the customers faces

• Call them a Karen

• Ignore them and pretend they are not there

Draw how a customer would feel after getting a problem solved