American Express NPSL Cards

BCM had attended the New York Times conference using his

Platinum from American Express®. When can he expect to see his statement credit for it?

• 6-8 weeks after an eligible purchase is charged to the Card Account for statement credit(s) to be posted to the Account.

• 90 Days within the charge(s) being posted into the statement.

• Eligible purchases do not include advertising services, NYT conferences, gift cards, the TimesDigest or purchases from the NYTimes company store.

Answer explanation

$240 Digital Entertainment Credit

Enrollment is required to receive the benefit. Only the Basic Card Member or Authorized Account Manager(s) on a U.S. Consumer Platinum Card Account can enroll in the benefit. The New York Times: Eligible purchases for The New York Times include any subscriptions (including digital or print news, NYT Cooking, Wirecutter, and New York Times Games) made directly through www.nytimes.com/subscription.

Which of the Non Spending Limit Cards would be ideal for a young adult/college student just starting out in the world? Explain why.

• Green

• Gold

• Platinum

American Express® Green Card makes it so that the CM earns 3 times the Membership Rewards Points per $1 for Travel. Why is it that she is only receiving 1 Membership Rewards® Points?

• We group certain merchant codes into categories that are eligible for additional points. A purchase with a merchant will not earn additional points if the merchant's code is not included in an additional points category.

• Merchant terminal has received adequate damage and therefore unable to post charges specifically to let American Express® know that in fact it is 3 Membership Rewards® Points.

• CM's card was worn out due to wear and tear and unable to correctly capture the Membership Rewards® Points. Replace the Green Card as necessary.

Answer explanation

Always double check to see how the merchant was coded first. If it falls in the correct category it should earn correct points. If not, take remediation steps necessary.

The American Express ® Gold Card is $___ per year. What are the benefits that makes it so that prospects and/or Card members can take advantage of to effectively make it so that they pay just $10 in relation to the annual fee?

• $99. $240 Digital Entertainment Credit

• $250. Gold Card Destinations & Personalized Travel Services

• $150. Pay Over Time & Plan It

• $250. Uber Cash & Dining Credit.

Plan It® is a feature that enables customers to plan qualifying charges that are $100 and above. With Plan It®, you can create up to 10 active payment plans, each subject to a plan fee. However, you may select only _____ qualifying purchase(s) for each plan that you create in the American Express App.

Answer explanation

In the Offer Terms it states clearly that the American Express ® App can only create 1 Plan.

The Car Rental Loss Damage and Insurance can be dialled at 1-800-338-____

Answer explanation

Do not over explain insurance as you are not trained to do so. Give the necessary information to move forward on ay further inquiries.

Draw the logo of American Express ® that symbolize the values of integrity, quality, security and satisfactory customer service.

Bonus points for the name & brief history.

Answer explanation

The initial trademark of 1958 described the gladiator in the American Express logo as a gladiator on a shield whereas the current American Express website lists the logo character as a Gladiator Head Design. This character is believed to hold, represent as well as symbolize the values of integrity, quality, security and satisfactory customer service. This historical aspect of the American Express logo gives a strong identity of trust and customer satisfactory traits. It delivers an impressive message of solidarity and trust. It's a simple logo and comprises of uncomplicated color combinations. The American Express logo is truly a corporate identity as it depicts formalness and delivers a strict business outlook.

What are the benefits that Platinum Cardholders have to enroll in order to enjoy on the card?

• $200 Airline Fee Credit, Walmart+ Monthly Membership Credit, $300 Equinox Credit, Priority Pass Select, Fee Credit for Global Entry or TSA PreCheck®

• $240 Digital Entertainment Credit, Shop Saks with Platinum, Premium Uber Benefit, Hilton Honors Gold Status

• $179 CLEAR Credit, Premium Private Jet Program, InCircle^®, Marriott Bonvoy Gold Elite Status

• All of the above.

Answer explanation

13 different benefits are needed to be enrolled in order to receive the benefits on the Platinum Card.

Pay Over Time is a feature on these accounts to allow the CardMember to carry a balance at a certain minimum transaction for a variable rate of interest. What are the settings for it?

• Active & Passive

• On & Off

• Pause & Go

• Charge & Discharge

How would a CardMember increase their spending capacity for their Non Spending Limit Cards?

• Keep paying off in full and on time.

• Consistent usage and purchases towards the cards.

• Request a spending limit increase.

• Making sure the accounts stay in good standing.

• Maintain good creditworthiness inside and outside of American Express®.