General Office Policies & Procedures

Which of the following is not a task that needs to be done to get the office ready for the day?

• Check patient exam rooms

• Deciding when to replenish/order supplies

• Listen to voicemails

• Check emails

Why is it important to inform patients about wait times?

• To acknowledge that the patient's time is valuable.

• To provide their insurance with the correct visit time.

• So that their family members can know when to pick them up.

• To provide the doctor with a better idea of his/her day.

Why is it important to have good phone etiquette?

• To answer as many calls as possible.

• To decrease the provider's work load.

• To set a good first impression of the office.

• To gain new patients.

What are the three types of communication you may be asked to write?

• letters

• emails

• memorandums

• phone messages

Which computer programs does a medical assistant not need to know?

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft OneDrive

The accounting system doesn't have to be addressed until the end of day.

• True

• False

Which components are included in a business letter?

• Salutation and closing

• Body and Closing

• Opening, salutation, body, complimentary closing, reference initials, and signature

• Salutation, body and reference initials

Sending a fax is the most secure way of sending information.

• True

• False

When can a patients information not be shared, as set forth by HIPAA?

• For patient care and treatment

• To pay providers and facilities for health care

• Any family member

• Individual identified as power of attorney

What is the primary use for spreadsheets?

• Create typed reports and records

• Send electronic messages

• Copy high-quality photos

• Enter and store data in table form