ISG HMO Quiz

On the ISG Resource Guide what is the phone number for CA (SEB)?

• 855-383-7247

• 855-453-7031

• 800-300-1506

• 800-274-7767

On the ISG Resource Guide what tab provide the mailing address by state for claims?

• Mainframe

• Addresses

• Useful Links

• Templates

What does the claims reject code RAUOHO mean?

• HMO Requires authorization from the PMG

• Condition not covered for the provider type

• Misrouted claim

• Applies to medical visit deductible

On the ISG resource guide, where can you go to find the OONR template?

• On Demand EOB & Transcentra

• Alpha prefix

• Template

• Dental

Life Policy calls are handled in Member Services

• True

• False

All company codes should be sent to E&B as a AB2470

• True

• False

What tab is the link to COVID 19 information and FAQ?

• Pharmacy

• Enrollment Codes

• Useful Links

• AEG (Empowerment Guidelines)

The correct address to send initial premium payments for California plans is

PO BOX 659960

San Antonio TX 78265-9146

• True

• False

What is the name of the payment system?

Member services can stop a members AWD through the APT system

• True

• False