Programming General Knowledge Stds 1

You're troubleshooting a technology issue. What is your first step?

• Identify the problem

• Select how you'll troubleshoot

• Investigate symptoms

• Gather data about the problem

• Design a solution

You're troubleshooting a technology issue. Designing a solution happens before you investigate the symptoms.

• False

• True

You're troubleshooting a technology issue. Testing the solution is the final step.

• True

• False

You're troubleshooting a technology issue. Select the step(s) that occur before designing a solution.

• Identify the problem

• Select how you'll troubleshoot

• Investigate symptoms

• Gather data about the problem

Which is the last step of troubleshooting?

• Design a solution

• Test a solution

• Implement a solution

• Document a solution

In troubleshooting, when document the solution, you should document both the problem and the verified solution

• True

• False

For performance tests and acceptance plans, select all who will determine the criteria:

• Project team

• Stakeholders

• Software vendor

• Purchasing manager

Who signs off on the completed performance tests and acceptance plans?

• Project team

• Stakeholders

• Software vendor

• Purchasing manager

Rollout plans should be communicated to the support staff; stakeholders should be trained on support procedures

• True

• False

1101 to decimal

• 15

• 11

• 12

• 13