
Customer Service
Quiz
•
Business
•
10th - 12th Grade
•
Medium
Tamara Weaver
Used 3+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer service mindset means that a business considers providing excellent customer service to be
moderately important
necessary in certain cases
a top priority
its only objective
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Business with customer service mindsets are usually about to
achieve their goals
reduce their expenses
hire more employees
satisfy their vendors
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To demonstrate customer service mindset, employees must believe that the customers deserve their
unsolicited advise
limited information
complete attention
personal opinions
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Emphasizing customer service can help a business be more
innovative
competitive
objective
possessive
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Businesses whose employees demonstrate a customer service mindset often benefit from
rapid employee turnover
increased costs
reduced complaints
decreased employee morale
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Demonstrating customer service mindset benefits employees by supporting their
careers
need to be recognized
competitiveness
efficient at work
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do employees often obtain by solving customers' problems quickly and satisfactorily?
repeat business
individual priority
personal service
pleasant experience
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Contemporary Hospitality
Quiz
•
University
14 questions
Best Manager R1
Quiz
•
Professional Development
10 questions
digital marketing - instagram ads
Quiz
•
7th - 12th Grade
10 questions
BHMC2003 Quiz #7 Chapter 7 : Marketing PR
Quiz
•
University
11 questions
L8 Year 9 project
Quiz
•
9th - 10th Grade
9 questions
Accounting Concepts
Quiz
•
11th Grade
10 questions
Departmental Undertaking quiz
Quiz
•
11th Grade
10 questions
Review
Quiz
•
University
Popular Resources on Wayground
8 questions
2 Step Word Problems
Quiz
•
KG - University
20 questions
Comparing Fractions
Quiz
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Latin Bases claus(clois,clos, clud, clus) and ped
Quiz
•
6th - 8th Grade
22 questions
fractions
Quiz
•
3rd Grade
7 questions
The Story of Books
Quiz
•
6th - 8th Grade
