
Customer Service
Quiz
•
Business
•
10th - 12th Grade
•
Medium
Tamara Weaver
Used 3+ times
FREE Resource
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer service mindset means that a business considers providing excellent customer service to be
moderately important
necessary in certain cases
a top priority
its only objective
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Business with customer service mindsets are usually about to
achieve their goals
reduce their expenses
hire more employees
satisfy their vendors
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To demonstrate customer service mindset, employees must believe that the customers deserve their
unsolicited advise
limited information
complete attention
personal opinions
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Emphasizing customer service can help a business be more
innovative
competitive
objective
possessive
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Businesses whose employees demonstrate a customer service mindset often benefit from
rapid employee turnover
increased costs
reduced complaints
decreased employee morale
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Demonstrating customer service mindset benefits employees by supporting their
careers
need to be recognized
competitiveness
efficient at work
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do employees often obtain by solving customers' problems quickly and satisfactorily?
repeat business
individual priority
personal service
pleasant experience
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