Customer Service

A customer service mindset means that a business considers providing excellent customer service to be

• moderately important

• necessary in certain cases

• a top priority

• its only objective

Business with customer service mindsets are usually about to

• achieve their goals

• reduce their expenses

• hire more employees

• satisfy their vendors

To demonstrate customer service mindset, employees must believe that the customers deserve their

• unsolicited advise

• limited information

• complete attention

• personal opinions

Emphasizing customer service can help a business be more

• innovative

• competitive

• objective

• possessive

Businesses whose employees demonstrate a customer service mindset often benefit from

• rapid employee turnover

• increased costs

• reduced complaints

• decreased employee morale

Demonstrating customer service mindset benefits employees by supporting their

• careers

• need to be recognized

• competitiveness

• efficient at work

What do employees often obtain by solving customers' problems quickly and satisfactorily?

• repeat business

• individual priority

• personal service

• pleasant experience

One way that employees can provide efficient, quick service to customers is by being

• forceful

• organized

• detached

• aggressive

What can you do to project to customers that they are important to the business?

• use customer names in conversation

• stare at customers so they know you are listening

• speak loudly so that customers can easily hear your responses

• request a supervisor's assistance in resolving problems

Why should you restate customer complaints?

• To apologize for any inconvenience

• To show that you fully understand the problem

• To decide how the problem can be resolved

• To thank customers for their business