
01B - Troubleshooting Methodology
Authored by 89th CS DOT
Computers
9th Grade - Professional Development
Used 2+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A method of identifying, prioritizing, and establishing ownership of incidents.
Incident
Problem Management
Mark's Law
Troubleshooting Methodology
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Something that is not normal and disrupts regular operations in the computing environment
Incident
Accident
Solution
Problem
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
First step of Troubleshooting Model
Identify the problem
Test the theory to determine causes
Document Findings
Verify System Functionality
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a possible solution for most IT problems?
Repair
Replace
Workaround
Ignore
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You are dealing with a support request and think that you have identified the probable cause of the reported problem. What should be your next troubleshooting step?
Test the theory to determine the cause
Document Findings
Send the request to the next tier
Establish a plan of action to resolve the problem
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Class III Quiz
Quiz
•
3rd Grade
10 questions
ULANGAN BAB 2 TIK
Quiz
•
KG - University
10 questions
hardware and software(g3)
Quiz
•
2nd - 10th Grade
10 questions
EMPTECH L4 Q3
Quiz
•
12th Grade
9 questions
Microbit Features Activity
Quiz
•
6th - 8th Grade
10 questions
Microcontroller
Quiz
•
11th Grade - University
10 questions
5. E-safety
Quiz
•
5th Grade
10 questions
ICT 9 Quiz 1
Quiz
•
9th Grade
Popular Resources on Wayground
5 questions
This is not a...winter edition (Drawing game)
Quiz
•
1st - 5th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Identify Iconic Christmas Movie Scenes
Interactive video
•
6th - 10th Grade
20 questions
Christmas Trivia
Quiz
•
6th - 8th Grade
18 questions
Kids Christmas Trivia
Quiz
•
KG - 5th Grade
11 questions
How well do you know your Christmas Characters?
Lesson
•
3rd Grade
14 questions
Christmas Trivia
Quiz
•
5th Grade
20 questions
How the Grinch Stole Christmas
Quiz
•
5th Grade