KD Knowledge

HI Im a Dg that wanna re-price the booking, But my booking was created with a Travel Agency, can you help me with that?

• Of course i can help you with that, give me one moment

• Oh i see Unfortunattly with that change you need to contact yout TA so they can made the change for you

How can i identify a reservation made directly to the Website via Vaccation planner USA?

• With Number: 9997654323

• With Number:

  9997654322

What information i need to ask to a TP calling from a TA Agency Booking?

• Agency phone number must be provided by caller

• Name and last name need to be provided by caller

• Agency Name is enougth to check the information

What is the type of acess that TP calling has on a TA Booking?

• Partial

• Total

• Anyone

If i have a Dg calling from a TA booking what information need to be confirmed?

• Agency phone number must be provided by caller

• Booking number and first and last name

  OR

  Ship and sail date and first and last name

• The name and the last name is enougth

• Just the Booking Number

What CHANGES or REQUESTS a direct guest can make on a TA Booking?

• Special celebration requests (Anniversary, Birthday, etc.)

• Provide Finantial Information

• Re-price the booking

What should i do if a Dg is calling from a TA Booking that show up is cancel?

• Advice the Dg the booking is cancel, and Advice to contact his TA Directly

• Advide that we are not abble to acess that information for them and advice to contact the travel agent directly