Pop Quiz: Week 2

If a user has ongoing difficulty resetting their password, and requests CS assistance in doing so,  where can we send the generated password?*

• Over the phone

• Via Messaging

• Via Email

What are the available filters we could use to narrow down our listing search?

• Type of place

• Amenities

• Price

• All of the Above

What Nova Knowledge workflow will you be checking for account authentication?

What do we call the Airbnb logo?

What are the four pillars of Service Promise?

• Host Our Community

• Take Good Care

• Help Everyone Belong

• Make Service Magical

• Belong Anywhere

What are the 7 Hosting Standards?

• Communication & Commitment

• Check-in & Accuracy

• Availability, Cleanliness, & Overall Rating

• Empathy & Assurance

• Overall Rating

The Resolution Center allows you to ___________ for things related to an Airbnb trip.

To send a refund or open a payment request, the user has to go to:

The user has up to __ days after the reservation has ended to open a Resolution Center case.

Choose the correct explanation for Instant Book & Request to Book.

• Instant Book - A guest presses book, pays, and the reservation is confirmed.

• Instant Book - A guest presses book, their reservation is confirmed. The guest pays later.

• Request to Book - A guest presses book, the reservation is accepted.

• Request to Book - A guest presses book, they have to wait for the host to respond to the request within 24 hours.