BUSINESS COMMUNICATION SKILLS

What are the characteristics for effective business communication

• Consideration

• Feedback Skills

• Modify the message according to the audience

• Courtesy

Public speaking skills can connect with an audience through telling a story

• TRUE

• FALSE

"Use simple language and easy sentences structure in composing message" this statement refers to?

• Make effective use of grapevine

• Clarity of purpose

• Feedback

• Multiple channels of communication

Benefit of multiple channels of communication are:

1. Quick Feedback

2. Creating an integrated group

3. Distribute Quickly

• TRUE

• FALSE

Which is the principles of effective business communication?

• Creating

• Creative

• Clumsy

• Concreteness

"Use polite language...." is characteristics for effective business communication of

• Multiple channels of communication

• Feedback

• Modify the message according to the audience

• Empathy

Interpersonal communication skills is exchange of information through verbal and non- verbal methods

• TRUE

• FALSE

Ability to receive messages accurately in the communication process can improve our listening skills

• TRUE

• FALSE

"Able to understand what the audience wants" refers to

• Interpersonal communication skills

• Modify the message according to the audience

• Information Management Skills

Which statement is refer to CONCRETENESS?

• communicating using correct grammar

• idea contained in the message should be expressed clearly

• supported by additional facts to help the public understand the message