It is a graphical tool that helps you break a big problem down into its parts and identify which parts are the most important. ​

• Trend Line

• Pareto Chart

• Bar Graph

• Fishbone

It is a visual tool used to logically organize possible causes for a specific problem or effect by graphically displaying them in increasing detail, suggesting causal relationships among theories.​

• Ishikawa Diagram

• Pareto Chart

• Histogram

• FMEA

It is a systematic, proactive method for evaluating a process to identify where and how it might fail and to assess the relative impact of different failures, in order to identify the parts of the process that are most in need of change.

• Ishikawa Diagram

• Cause and Effect Analysis

• FMEA

• Pareto Chart

What do you call data that is collected by a measuring device or with a unit of measurement?

• Discrete

• Continuous

• Specific

• Fixed

What do you call data that can only take certain values?

• Continuous

• Discrete

• Fixed

• Specific

I have multiple rejected payments and want to know the breakdown of reasons/causes in terms of percentage. Which tool should I use?

• Trend Line

• Histogram

• Pareto Chart

• Cause and Effect Analysis

In the Pareto Chart Lesson: You want to identify the "_________" categories – to focus your improvement effort ~ where you will have the biggest payoff.​

• significant few

• biggest cause

• vital few

• significant others

The image is a sample of what type of tool?

• Ishikawa Diagram

• FMEA

• Pareto Chart

• Histogram

The image is a sample of what type of tool?

• Ishikawa Diagram

• FMEA

• Pareto Chart

• Fishbone Diagram

In Pareto Chart, which rule says that in many situations, roughly 80% of the problems are caused by only 20% of the contributors?​

• 20/80 Rule

• Pareto Standard

• Rule of Thumb

• 80/20 Rule