Importance of Communication in Customer Service

Importance of Communication in Customer Service

11th Grade - University

10 Qs

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Importance of Communication in Customer Service

Importance of Communication in Customer Service

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11th Grade - University

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Created by

Barry Davis

Used 11+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is not an effective medium to communicate with customers?

Face to Face

Instagram

Starting a fire

WhatsApp

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following skills is most effective in communicating with customers?

Listening

Computer Repair

Playing a sport

Managing Money

3.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Of the channels listed below, identify the 2 that are most effective when communicating with customers.

Facebook

E-mail

Selling a product

TVJ

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What type of listening is best for good communication?

Laissez-faire listening

Backward listening

Conservative listening

Active listening

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In addition to active listening, what action helps in understanding a speaking customer?

Typing

Speaking fluently

Observation

Tidying the store

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

True of False: Facial expressions are not a part of body language

True

False

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Identify the word or phrase that most accurately completes the following sentence.

Body language is ____

Second nature to humans

Not important in customer service

Just another scientific study

Communicating without words

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