Basic Business Communication - Part 1

What is considered as Communication?

• Speaking

• Jumping

• Running

• Eating

In the Communication process, which part is missing?

Sender, _______, Channel, Receiver,

• Teacher

• Message

• Opening

• Cooking

Which of the following is not a barrier to communication?

• Body Language

• Noise

• Distraction

• Language

Which of the following is a type of non-verbal communication?

• Letter

• Telephone Call

• Body Language

• Emails

Choose the type of communication that does not use words 

• Oral

• Written

• Verbal

• Body Language

 What is a way to identify when someone is interested in a topic you are talking about?

• They are looking at their watch

• They ask questions for more information

• They change the subject

• They yawn

Ways to Encourage Communication

• Asking effective questions

• Intently Listening

• Ask for feedback

• All the above

Non-Verbal Communication is getting messages across without using words.

• True

• False

Which of the following is an example of Oral Communication?

• Newspapers

• Letters

• Email

• Phone call

Which of the following skills are important to communicate properly?

• Reading

• Writing

• Speaking

• All of the above