H&T Final Exam Cumulative Review #1: Units 1-5

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?

• Property supervisor

• maintenance manager

• Front-desk supervisor

• Housekeeping manager

Which type of behavior involves establishing eye contact with hotel guests?

• Vocal

• Critical

• Cultural

• Nonverbal

Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

• Planning conferences

As a front-desk employee, Ben is courteous, patient, and helpful with all the hotels' guest. Which behavior is Ben exhibiting?

• Interpersonal skills

• Favorable ethical traits

• A positive sales aptitude

• An appropriate use of humor

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel options

• Focus on many tasks at one time

• Maintain a professional appearance

Daniel is the executive chef for a resort that is located near Phoenix, AZ. Which professional association is Daniel most likely to join?

• Wellness Council of America

• Meeting Professionals International

• The National Restaurant Association

• Association for Convention Operations Management

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

• Creativity

• Delegation

• Communication

• Mathematical

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

• Patience and empathy

• Initiative and indifference

• Inflexibility and self-confidence

• Enthusiasm and passive listening

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

• Climate

• Low cost

• Geography

• Heritage tourism

Pete learned that all segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

• They all require lodging accommodations

• They all provide entertainment

• They are dissimilar

• They are interrelated