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Mid Career Programme

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12th Grade

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Mid Career Programme
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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

In Customer Service, the full form of CRM is....

Customer Radience Matrix

Customer Risk Management

Customer Relationship Management

Customer Relationship Methods

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

_____________ occurs when a business delivers more than the customer's expectation.

Customer Complaint

Customer Design

Customer Delivery

Customer Delight

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How Many OVDs are there.....

5

6

7

4

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the full form of OCRMS?

On-site Compliance Reporting & Monitoring System

One-Time Compliance Reporting & Monitoring System

Off-Site Compliance Reporting and Monitoring System

One-way Compliance Reporting and Monitoring System

 

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the frequency of conducting Compliance Forum meeting?

Quarterly

Half-Yearly

Yearly

Monthly

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which is not a tool of Compliance in Bank of Baroda

On-Site Test Check

Off-Site Test Check

CERMO Nxt

SOX Compliance

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which portal is maintained by The Department of Consumer Affairs

CPGRAMS

Online Response Management System

Retail Direct

INGRAM

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