problem solving

what is problem solving ?

• Problem-solving is the process of understanding a challenge and working toward finding an effective solution to it

• Problem-solving is understanding the cause of the problem only

What are the 3 types of problem?

USE “U” MESSAGES TO EXPRESS YOUR CONCERNS IN A NON-CONFRONTATIONAL WAY

• true

• false

UNDERSTAND EVERYONE'S INTERESTS, is one of problem solving steps

• true

• false

MONITOR PROGRESS AND MAKE ADJUSTMENTS is the last step in problem solving

• true

• false

Recognising Problems & Solutions at Workplace could be through, you can choose more than one answer

• Employee Reviews

• Employee Safety

• Risk Assessment

• Group Assessments

draw a sign of conflict in workplace

In Conflict Handling Styles I use avoiding style if:

• Value of own issue/goal: Low

  Value of relationship: Low

  Result: I lose, you lose

• Value of own issue/goal: Low

  Value relationship: High

  Result: I lose, you win

In Conflict Handling Styles I use COMPROMISING style when:

• Value of own issue/goal: High

  Value of relationship: Low

  Result: I win, you lose

• Value of own issue/goal: Medium

  Value of relationship: Medium

  Result: I win some, you win some