ISS test revision

What is the key difference between a multiple channel and omni-channel?

What is the type of communication describe in the image?

What is the type of communication describe in the image?

Name any 1 advantage of using technologies in delivering support to customers.

State the purpose of Mobile Applications.

State the collective of online communication channels under Social Media.

State any 1 feature of an email.

State any self-service feature of a website.

Name an example of self-service.

Describe self-service.