Taking a Message
Quiz
•
Professional Development, English
•
Professional Development
•
Practice Problem
•
Medium
Amy R
Used 2+ times
FREE Resource
Enhance your content in a minute
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What details do we need to take in a message?
Name and contact details of the person leaving the message
Name of the person the message is for
What the message is about and when the message was taken
All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is important to check for after you have taken the message?
Clear handwriting
Spelling and grammar
All the details are correct and complete
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When would we mark a message as urgent?
If the person sounds angry on the phone
If there is a fire
When the timeframe to get back to the person is small
When you want to
4.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Which one would you mark urgent?
The person needs to place an order by midday and the phonecall was taken at 9am
If the person says "whenever you can"
If the phonecall is about a big, expensive item
The person calling is a celebrity
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which three parts of taking a message did we learn about today?
Click on all three
finalise a message
check a message
complete a message
leaving a message
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