Intro to Cust Serv Quiz 3

I am a company document that describes how all member of staff are to interact with customers. What am I?

• Comany Vision

• Bill of Rights

• Customer Service Policy

• Company Mission

Which of the following is NOT a benefit of a Customer Service Policy?

• High staff turn over

• Increase in Revenue

• Better service experience to customers

• Loyal customers

Identify 3 competencies a customer service policy affects from the list below

• Reliability

• Sales

• Communication

• Administration

• Credibility

List 4 of the 7 benefits of a customer service policy

Which of the following pieces of information does a business NOT normally have about their customer?

• Level of Education

• Address

• Social Media Handle

• List of items bought

Fill in the blank: Customer service policies and procedures are designed to ____

• Ensure that customer complaints and problems are always resolved properly

• Ensure there's no teamwork among staff

• Ensure that only specific staff deals wth customer interactions in different ways

• Ensure there is effective management of production

True or False: It is NOT important to treat customer information with confidentiality

• True

• False

True or False: Consistent availability of products or services is a benefit of using a customer service policy

• True

• False

True or False: A customer's age is NOT confidential information

• True

• False

Which of the following is NOT an effective medium to communicate with customers?

• Face to Face

• Starting a fire

• Instagram

• Email