Sales

CST follow up his not clear payment through the branch after confirm with the customer that the receipt is paid through (Direct Sales Unit) CCA action .....

• direct cst to any branch

• Creat TT and informed cst sla 48 H

• direct cst to the same branch

If CST follow up his not clear payment through fawrry app so CCA action ....

• follow mobile app payment not clear

• follow E Machine payment not clear

SLA for payment not clear from mobile App is ...........

• 2 days

• 48 WH

IF CST want to Resumption after Suspension CCA action is ........

• direct cst to cso

• use resume from bss

• create TT and informed cst SLA 2WH

SLA for Recharge by mistake

• 30 Minutes

• 1 H

SLA for Disabled by mistake

• 30 Minutes

• 1 H

• 1 WH

SLA for change port if package is super 1 and port is vdsl

• 48 WH

• 2 days

• on spot

SLA for change card and port is

• 48 WH

• 2 days

• 5 days

• 5 WD

In Case CST (super Telephonet) facing any Non-Technical issue CCA action ....

• Transfer Customer to Non-technical queue

• Transfer Customer to Fixed line

Postpaid CST Can do early renewal ?

• False

• True