UOB Quiz

This is the information bank that helps Support Ambassadors with the processes and step by step procedures of any issues or concerns from our guests

• Help Center

• Resolution Center

• Nova Knowledge

• Host Resources

This team deals with host damages, missing items and extra cleaning issues

• Resolutions 1

• Trust

• Resolutions 2

• Claims

Which of the following is NOT true?

• Support Ambassadors can cancel reservations

• Support Ambassadors can edit/change a user's account

• Support Ambassadors can assist in rebooking a guest

• Support Ambassadors are allowed to become a user

Which of the following is NOT true?

• A pre-approval link expires within 24hrs

• A guest can reach out to host for request to book

• A host can send a special offer to a guest

• Pre-approval links can only be sent to one guest at a time

Which of the following is not an accepted payment method in the Philippines?

• Gcash

• Mastercard

• Visa

• AMEX

This team handles contacts made by users in narcotraffic or terrorism, and also deals with user contacts from sanctions countries.

• Trust

• Appeals and Escalations

• Safety

• Compliance

This team lets hosts offer their space for

free to people going through a difficult time. This team

also assesses the eligibility of guests

• Open Homes

• Experiences

• Love Team

• Regulatory Response

This is where you can find your CLS and NPS scores, as well as feedback left by the users

• Nova Profile Page

• Nova Reservations Page

• Nova Landing Page

• Ticket Pane

This is where you can see the list of reservations of a user in different status

• Nova Profile Page

• Nova Landing Page

• Nova Reservation Page

• Transaction History

Which of the different booking methods allow the Guest to immediately book the listing without first messaging the Host?

• Request to Book

• Special Offer

• Pre-Approval

• Instant Book