
Centre Of Excellence
Authored by may may
English
Professional Development
Used 7+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How many type of Aux used?
9
6
7
8
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is it true that we can find our Job Role with Sign Off at P-File
No, we can find ir at CS Database
True
False, there is no Sign Off Copy
Job Role can found at Coe Excess File
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Mode of Communication used to communicate within all of us?
Monthly Team Meeting, Performance Dialogue, Town Hall
Perfomance Dialogue, Database
WhatsApp, Skype, Microsoft Team, Gmail
PM Tepi Je ;)
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Please choose below which is Not Correct?
Call monitored per advisor is 8 Calls
Call evaluated for 2 weeks on Leave is 6
Call evaluated for 2 weeks on Leave is 6
3 Weeks on Leave, call evaluated is 4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is true about Cut Off time for Red Alert?
Start Time 830- Close time 430PM Mon-Saturday
Start Time 9AM - 430PM Mon-Friday, Close time for saturday 12 Noon
No red Alert on Saturday. Sunday & Public Holiday
Start time 830AM Mon- Saturday & close time 430PM Mon-Friday
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Contact Center Email is 24 hours response time & DHL Care Email response within 2 hours
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many Types Of Coaching?
Quality Monitoring. Quality Coaching, Performance Coaching
Ad Hoc Coaching, Quality Monitoring, Quality Coaching
Monthly Performance Coaching, Quality Monitoring Coaching & Adhoc Coaching
Adhoc Quality Coaching & Performance Coaching
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