10-Gen-T3-Revision

“The Royal plans to employ 1,500 people.” What is the name of the process that a business uses to find the right people for a job?

• Recruitment

• Position

• Human Resource Department

• Customer Service

“They want to hire people who have worked in luxury hotels before and who can provide extraordinary service.” What area of recruitment looks at the work a candidate has done before?

• Skills

• Qualifications

• Experience

• Characteristics

What are the first three stages that The Royal will follow when hiring new people?

• Job analysis, job description, person specification

• Choose the right candidate, job analysis, job description

• Advertisement, shortlist candidates, interview

• Shortlist candidates, interview, choose the right candidate

“Many different jobs are available, including Hotel managers, Receptionists, Housekeepers, Accountants and Cake Artists.”

What is a document called that lists the skills, experience, qualifications, and characteristics needed for a job?

• Job analysis

• Job description

• Person specification

• Candidate

.“We need to train people to maintain that ultra-luxury experience. We will give the right tools, training, and leadership. Everything we offer will be exceptional”.

Which department is responsible for providing training and development to all employees?

• Information Technology Department

• Marketing Department

• Finance Department

• Human Resource Department

“Before anyone joins, they go through a five-day programme.” What type of training has a new employee formally introduced to a new job or business?

• Induction

• On-the-job training

• Off-the-job training

• Job specification

“For certain jobs, such as housekeeping, more experienced staff members will show new staff members how to perform their duties.”

What type of training is this?

• Induction

• On-the-job training

• Off-the-job training

• Job specification

“Managers will create good relationships with employees and ensure everyone enjoys working together.” Which leadership skill is this an example of?

• Strong vision

• Honesty

• Delegation skills

• Team building

“The hotel will train leaders to be effective.” Identify a benefit of good leadership.

• Increased productivity

• Decreased productivity

• Low staff morale

• High absenteeism

Effective ____________are important to a business.

• leaders

• Training and development

• Workplace

• Help