OneCRM
Quiz
•
English
•
1st Grade
•
Practice Problem
•
Easy
Rochelle Miole
Used 43+ times
FREE Resource
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16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In One CRM ________ are usually schools but can also be institutions or organizations.
Contacts
Accounts
Cases
Fields
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Where can customers go to fill out the Contact Us Form?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer contacts us to follow up on a PO (Purchase Order). Is this a valid customer/request for the team?
Yes
No
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer from a K-12 school using a Higher Ed product contacts HE TS needing technical assistance. Is this a valid customer?
Yes
No
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Changing the _______________________ is required before making any changes on an existing case.
Case Ownership
Email Address
Contact Details
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This tab contains the notes, email communications between the customer and agent(s), shared KBs, etc.
Feed
Details
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: The right hand pane includes some sections including Account, Contact, Cases, etc
True
False
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