CRM Terminology Quiz

CRM Terminology Quiz

University

20 Qs

quiz-placeholder

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CRM Terminology Quiz

CRM Terminology Quiz

Assessment

Quiz

Design

University

Hard

Created by

Kshitiz Gautam

Used 1+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

It is ______ to send email to someone who has opted in your newsletter.

Ethical

Unethical

impractical

ambitious

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What do you do with customers with low CLV?

Send them gifts

Offer the Coupons

Ignore them subtlly

Add them to VIP list

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The upper part of the sales funnel represents __________

Prospects

Suspects

Customer

Advocates

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

It is mandatory according to the EU laws to display privacy policy clearly before collecting data from customers.

True

False

Neither true , nor false

Both true and false

5.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

PPC could be high because of _________

Low quality landing page

Bad targeting

Improper campaign setup

Large bank account

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The customer journey for ________ involvement products is usually longer.

high

medium

low

luxury

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Data mining is finding _____ in large datasets.

hole

patterns

gold

resources

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Google

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Email

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Classlink

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Microsoft

Microsoft

Apple

Apple

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Others

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