Business result pre-int U 6

Tick all the correct phrases

• keep your promises

• make an extra step

• give something extra

• take your full attention

They put you ..................... hold and you can't turn ............ their awful music.

• of / on

• to / on

• to / off

• on/ off

rzetelny/ taki na którym można polegać

kwestionariusz

Tick all the corect words:

• dissatisfied

• illoyal

• dishelpful

• unreliable

The return policy of this retailer is .......................... (gorsza) now.

Customer service .................................. (nie jest tak wydajny jak) it should be.

it is .......................... (bardziej powszechne) for Internet users to access the Internet from home.

tick all the correct phrases:

• conduct a survey

• make repeat business

• offer a personalized service

• deal with complaints

Translate: Myślę, że masz rację.