Coaching Skills! Questions Quiz

Coaching is the application of specific skills to sustain and improve the performance of associates that TLs supervise. True or false?  

• True

• False

 Is coaching a one-time activity or a developmental process through a series of one-on-one meetings with the associates?  

• One time activity

• Series of one-on-one meetings

Choose the item that best defines this statement.  Effectively assigning tasks to others while maintaining responsibility for results.   

• Delegating tasks

• Communicating instructions

• Setting task-performance goals

• Dealing with failure

Choose the item that best defines this statement.  Showing the associate you are coaching how to accomplish the task and clarifying when, where, how much, and to what standard it should be done.   

• Delegating tasks

• Communicating instructions

• Setting task-performance goals

• Responding to requests

 Choose the item that best defines this statement.  Carefully observing performance on individual tasks and sharing these observations in a nonthreatening manner.   

• Responding to Requests

• Setting task performance goals

• Providing task-relevant feedback

• Confronting difficult situations

Choose the item that best defines this statement.  Working with associates to encourage them when they do not meet expectations. 

• Delegating tasks

• Communicating instructions

• Setting task-performance goals

• Dealing with failure

Choose the item that best defines this statement.  In one-on-one meetings with associates, raising uncomfortable topics that are affecting task accomplishment. 

• Confronting difficult situations

• Dealing with failure

• Communicating instructions

• Following through

The Basic Contingency Theory states that maximum performance is believed to occur when the person’s capability and talent are (choose the best statement that completes this definition):  

• Aligned with what the associate really wants to do with his/her career

• Consistent with the associate’s DiSC style

• Consistent with the job demands and the organizational environment

• “Just in time” solutions to the problem at hand

During the workshop, you completed a “Coaching Needs Assessment” as you thought of an employee who would benefit from coaching. The results of this assessment will help you determine the nature of your coaching role. Identify the item below that is NOT one of the four major coaching roles.  

• Coach as Guide

• Coach as Teacher

• Coach as Motivator

• Coach as Mentor

• Coach as Judge

The GROW model is a tool designed to  

• Ensure proper growth among all associates.

• Keep your coaching conversation on track

• Evaluate the associate's performance

• Assist the manager in writing the associate's performance report

• Delegate tasks