Day 3 Recap - Return & Refund

Which of the following is NOT the correct statement about return and refund?

• Go to My Purchases > To Receive > Request for a refund

• Only buyers can cancel a return/refund request, as long as the refund is not yet approved by the seller.

• Buyer can raise more than 1 request under the same order at the same time

• Buyers can only file a return/refund as long as they have not tapped on the “Order Received” button.

(a)   is a Refund/Return Reason ONLY applicable for Shopee Mall.

Return (a)   is the status when a new refund request is being raised at Refund details page.

What is one of the options available for a buyer to return a Shopee Mall item ?

• Walk in to Shopee's warehouse

• Seller pickup the parcel

• Drop at the Singpost PopStation

• Singpost Normal Mail

For non-mall RR request, Return (a)   will be the status of the request once the seller raises a Dispute.

How long does it take for the investigation (QC) of Shopee Mall's request after returning the parcel?

• 3-5 working days

• 3-5 days

• 3 days

• 7-9 working days

For non-mall, which of the following courier buyer should NOT use to return the parcel?

• Ninja Van

• J&T

• Singpost Normal Mail

• None of the Above

How much return shipping fee we can reimburse to the buyer for using self-arrange return methods? Maximum $ (a)  

Which of the following reasons is NOT applicable for a refund request from normal sellers?

• Change Of Mind

• Wrong item

• Damaged item

• Non-receipt

Buyer mentioned the item is bulky and cannot fit the PopStation. What can you do to assist them?

• Assist buyer to contact seller and get them to pickup the parcel

• Arrange Ninja Van pickup

• Advise buyer to liaise with Singpost directly

• Advise buyer they can walk-in to warehouse