Day 3 Recap - Return & Refund

Day 3 Recap - Return & Refund

1st - 5th Grade

12 Qs

quiz-placeholder

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Day 3 Recap - Return & Refund

Day 3 Recap - Return & Refund

Assessment

Quiz

Business

1st - 5th Grade

Practice Problem

Medium

Created by

LC Wong

Used 4+ times

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12 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT the correct statement about return and refund?

Go to My Purchases > To Receive > Request for a refund

Only buyers can cancel a return/refund request, as long as the refund is not yet approved by the seller.

Buyer can raise more than 1 request under the same order at the same time

Buyers can only file a return/refund as long as they have not tapped on the “Order Received” button.

2.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

_______ is a Refund/Return Reason ONLY applicable for Shopee Mall.

3.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Return _____ is the status when a new refund request is being raised at Refund details page.

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is one of the options available for a buyer to return a Shopee Mall item ?

Walk in to Shopee's warehouse

Seller pickup the parcel

Drop at the Singpost PopStation

Singpost Normal Mail

5.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

For non-mall RR request, Return ______ will be the status of the request once the seller raises a Dispute.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long does it take for the investigation (QC) of Shopee Mall's request after returning the parcel?

3-5 working days

3-5 days

3 days

7-9 working days

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

For non-mall, which of the following courier buyer should NOT use to return the parcel?

Ninja Van

J&T

Singpost Normal Mail

None of the Above

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