Payment Method

What are the accepted Credit Cards listed on GUI for US bookings

• VISA

• MASTERCARD

• DISCOVER

• AMERICAN EXPRESS

• DINER'S CLUB

It is possible to take a payment in USD on a booking created in CAD

• TRUE

• FALSE

I am not able to change a booking currency from CAD to USD

• FALSE

• TRUE

Answer explanation

To change a booking currency we need to cancel the booking and rebook.

What are the accepted Credit Cards for CAD bookings

• VISA

• DISCOVER

• AMERICAN EXPRESS

• MASTERCARD

• DINER'S CLUB

Should you advice a guest check payments are accepted as form of payment

• Yes, I should proactively mention check as a form of payment

• No, even though the guest asks

• It is not recommended, only if the guest asks

You should accept final payment on a TBA booking if the booking is within final payment date

• FALSE

• TRUE

Answer explanation

DO NOT accept final payment on a TBA booking. Bookings must have full legal names applied to the booking prior to accept final payment.

You should not take payment if the guest adds transfers and hotels after the final payment date

• FALSE

• TRUE

Answer explanation

Anyone who adds a service, upgrade, transfer, etc., after final payment date must pay for the changes in full at the time they request the changes.

Adding a check number on the remarks will secure a booking until the check is received

• FALSE

• TRUE

Answer explanation

Check numbers given over the phone will not secure a booking and should not be accepted.

I should not accept a credit card payment from a third party

• TRUE

• FALSE

Answer explanation

Third party credit cards are accepted form of payment. Verify relationship and add it to your remark

Are you able to take a payment from any caller and advice the caller about the balance on the booking?

• TRUE

• FALSE

Answer explanation

We can accept a payment from any caller however if the caller is not on the reservation no information may be shared.