chapter 4

In order to have a thriving clientele, commit to mastering the art of

• communication

• hairstyling

• teaching clients how to do their hair

Effective human relations and communication skills build lasting client _____, accelerate professional growth, and promote a positive work environment.

• base

• relationships

• friends

• family

______ _______ is the act of successfully sharing information between two people (or groups of people) so that the information is understood.

You can communicate through words, voice inflections, facial expressions, body language, or _____ _____

One of the most important encounters you will have is the first time you meet your _____

• client

• friends

• family

• coworkers

very new client should fill out a _____ _____ ____—also called a client questionnaire, consultation card, or health history form.

Allergies or sensitivities must also be noted, highlighted, and documented on the _____ ____ ____ —the client’s permanent progress record of services received, results, formulations, and products used during the service or purchased

• service record card

• service card

• intake form

the client consultation is the most important part of the hair service

• true

• false

It is the stylist’s responsibility to find out the client’s needs and to make recommendations accordingly

• true

• false

• only some places

• no its on the salon owner

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as reflective listening.

• true

• false