
chapter 4
Authored by Kali Miller
Other
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
In order to have a thriving clientele, commit to mastering the art of
communication
hairstyling
teaching clients how to do their hair
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Effective human relations and communication skills build lasting client _____, accelerate professional growth, and promote a positive work environment.
base
relationships
friends
family
3.
FILL IN THE BLANK QUESTION
1 min • 5 pts
______ _______ is the act of successfully sharing information between two people (or groups of people) so that the information is understood.
4.
FILL IN THE BLANK QUESTION
1 min • 5 pts
You can communicate through words, voice inflections, facial expressions, body language, or _____ _____
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
One of the most important encounters you will have is the first time you meet your _____
client
friends
family
coworkers
6.
OPEN ENDED QUESTION
3 mins • 5 pts
very new client should fill out a _____ _____ ____—also called a client questionnaire, consultation card, or health history form.
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7.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Allergies or sensitivities must also be noted, highlighted, and documented on the _____ ____ ____ —the client’s permanent progress record of services received, results, formulations, and products used during the service or purchased
service record card
service card
intake form
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