Ideal Parent Teacher Communication

In a 📞call to the parent, what should we do first? 😊

• Provide feedback of student. 🗣

• Thank the parent for his time. 🙏🏽

• Offer solutions

Answer explanation

Thanking your call recipient always makes him feel appreciated! Parents take time out of their busy day to call us.

What's the best order of offering feedback?

• Criticism, Criticism, Praise

• Criticism, Praise, Criticism

• Praise, Criticism, Praise

• Panic, Praise, Criticism

Answer explanation

The Sandwich Feedback Technique is the best way to deliver negative feedback because it softens the impact of receiving bad news.

In a face to face interaction with a parent, we must always ______ so that they feel welcome.

Who are the stakeholders in the cycle of Effective Communication for our student care centres?

• Parents, Teachers, Students

• Parents, Helpers, Teachers

• Non-administrative staff, teachers, parents

• Students, Friends, Principals

Paraphrase the following feedback: Your child has failed his student care class test.

• Your child cannot make it for our class test.

• Your child got 25% for our class test.

• Alamak, he did so badly in our class test?

• Your child tried his best in our class test but is unable to meet expectations.

Answer explanation

Being tactful when we deliver bad news ensures that the parent feels that we are not judging their children.

How do we provide parents their choice of forms of communication?

• Just call them during our business hours without regard to their work arrangements.

• No, parents should not get to choose how we provide feedback to them.

• Offer alternatives like preferred timing or medium of communication be it WhatsApp or call

• When parents pick their children up from the centre, we can ask them how best they prefer we provide feedback.

Answer explanation

Parents should always have a say in how best they want to receive feedback suitable to their time commitments.

What are the ways we prepare our feedback before a call?

• Observe student attendance, performance in class tests and behaviour for all subjects

• We don't. Just pick up the phone and call lah!

• Check with our principals or student care supervisors on the language preferred for feedback.

• Prepare a list of points to cover before making a call.

Answer explanation

Preparation is key to professional and effective communication.

What are the benefits of the Sandwich Feedback Technique?

• Parents are more accepting of our negative feedback.

• Teachers are more confident in relaying their negative feedback since its impact is softened.

• Huh, what benefits?

• Make teachers become more panicked handling communication with parents.

Scenario: Your student refuses to do his centre work quietly and wastes his time in the class while distracting his classmates in class. Suggest how best you will frame a text message to his parent before you give them a call.

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Scenario: John refuses to do his centre work quietly and wastes his time in the class while distracting his classmates in class. Select the best feedback in the phone call to his parent:

• John is a helpful boy but he is very disruptive in class today and refuses to do his centre work quietly. Please remind him to behave.

• John was very noisy and naughty in class today. He did not do his work quietly and kept disturbing his classmates. Please ask him to do better next time.

• John is an active and helpful boy. Today, he was a little too active and distracted his friends from doing the centre work. Thus, he was unable to finish his work quietly and in time. I really like how participative he can be. Can you remind him to stay on task when you speak to him tonight?