Change Management

Organizations are complex, closed systems that both influence and are influenced by their environment.

• True

• False

What two aspects are critical to organizational change efforts and foundational to the HR function in managing change?

• clarifying and communicating the policies and total reward systems

• integrating business strategy with all human resource functions training and education

• initiating and evaluating all human resource functions

• clarifying and communicating the values and organizational learning

What type of learning occurs when managers and employees examine the assumptions they used to arrive at a point of view?

• organizational learning

• double-loop learning

• single-loop learning

• open-system learning

Force-field analysis is a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state.

• True

• False

Organizational change occurs in response to multiple level developments. Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online. What level of development are these retail stores attempting to adapt to?

• individual level

• societal level

• industrial level

• firm level

In order to lead change, researchers suggest that HR professionals must be trustworthy partners to the business in helping to understand how to solve business challenges. What is this HR competency?

• credible activist

• strategic positioner

• systems thinker

• paradox navigator

“Freezing” is a stage in the change process that involves the development of a shared understanding among stakeholders that a particular change is necessary.

• True

• False