Go ANSWER

In every call you must ________?

• Read

• Empathize

• Eat

• Empathy

What to do if a Customer wants to buy a house?

• Call the person that owns the house.

• Just tell them the owner doesn't want to sell it

• Do a sales /lead an assist cx

• Accept the money.

is it right to end a call while the customer is talking on the phone?

• YES

• NO

What is the longest you should place a customer on hold?

• 2 minutes

• 3 minutes

• 1 minute

• 90 seconds

What is the minimum time a call should be?

• 6 minutes

• 3 minutes

• 10 minutes

• 5 minutes

What is the correct contact if a customer calls complaining an issue with a neighbour? (Fill in the blank 2 words)

A customer asking for the company opening and closing time what contact will it be?

• Resident Concern

• General office

• Sales/Lead

• Customer Contact

Should you follow the script for the call?

• Yes

• No

You must start a call with a ?

• Punctuation mark

• Greeting

• Contact

• Closure

How many agents are in training?

• 1

• 3

• 4

• 7