Communication skills

What is the central message of the day?

• Communication is key

• Communication is everything

• Communication makes perfect

• The customer is always right

Verbal communication includes

• Head shake

• Head nod

• Radio

• Covering mouth

Arms crossed over chest can be interpreted as...

• Disagreement

• Hiding a smile

• Being indifferent or nor knowing the answer

• Defensiveness or stress.

Non-verbal communication is

• Face to face

• Email

• Covering mouth

• Finger tapping

Yawning can be interpreted as...

• Boredom

• Tiredness

• Impatient

• Agreement

The opposite of the message being ambiguous...

• Positive

• Clear and direct

• effective

• Distracted

Effective communication is

• Asking questions

• Listen carefully

• Let others talk

• Speaking only when you are in a mood.

What was the purpose of the game of charades?

• To test analytical skills

• To test listening skills

• To test writing skills

• To test problem solving skills

Shoulder shrug can be interpreted as...

• Tiredness or stress

• Disagreements

• Agreement

• Being indifferent or not knowing the answer

Good communication is when....

• Sender attacks receiver

• Receiver doesn't listen to sender

• Receiver listens effectively

• Emotions are kept in check