ITIS301 Chapter 6-Process Analysis

Which step of Value Added analysis that produces value or satisfaction to customer?

• Value Adding

• Business value adding

• Non value adding

• A, B and C

The restaurant staff frequently makes mistakes in giving orders to their customers that make the customer not happy. When this happens, when customer pays they will give voucher to customers. The voucher will be used by the customer the next time she orders in the restaurant for free. Which of the following steps is value adding?

• When ordering

• When paying

• When staff is taking order

• The entire process

The restaurant staff frequently makes mistakes in giving orders to their customers that make the customer not happy. When this happens, when customer pays they will give voucher to customers. The voucher will be used by the customer the next time she orders in the restaurant for free. Which in the scenario is an example of business value adding?

• When paying

• When ordering

• When customer avails the voucher

• A, B and C

Which of the following is TRUE regarding a step that is business value-adding?

• A step that will collect revenue, to improve or grow the business

• A step to comply with regulatory requirements

• Business will suffer if the step is removed

• A, B and C

Which of the following is an example of Hold waste?

• Customer ordered food in the restaurant and waited 5 hours for her order to be delivered.

• The staff has to get the customer's order again because the staff lost the order slip.

• After taking the customer's order using the restaurant app, the staff rewrites the order also in paper to make sure he recorded correct order.

• The kitchen staff cooks a lot of fried chicken ahead of time so that he will not in a rush of there are orders received from customers.

The staff has to get the customer's order again because the staff lost the order slip is an example of what type of waste?

• Defect

• Overproduction

• Overprocessing

• Move

The kitchen staff cooked a lot of fried chicken ahead of time so that he will not in a rush if there are orders received from customers. However, the day ends with only 5 customers who ordered causing the remaining fried chicken to be just given away is what type of waste?

• Overprocessing

• Overproduction

• Defect

• Hold

The Talabat driver is on his way to deliver the food you order. However, got lost on the road. What type of waste is in the scenario?

• Hold

• Move

• Overdo

• A, B and C

The following are 3 types of Overdo waste EXCEPT:

• Defect

• Overproduction

• Overprocessing

• Move

The Talabat driver brought the car to the mechanic because it suddenly stops on the road that made him unable to deliver the customer orders. Which type of waste is presented in the given scenario?

• Defect

• Hold

• Overprocessing

• Overdo