Day 1 system tools

When creating SR, CCA should press

• Prehandle

• Submit

If CST asked about the remaining MB/units, CCA can check from

• BSS-Billing-free resources

• BSS-Subscriber-query CDR

• BSS-Overview

If CST wanted to review his usage details, CCA can check

• BSS-Subscriber-Query CDR

• BSS-Billing-free resources

• BSS-Customer-more

If CST asked about sending ADM message, CCA should press on

• Default

• Show history

• None

ADM tool is used to send mobile internet msgs (APN)

• True

• False

UNMS tool is used to create complains for Back office team

• True

• False

We can check HLR from BSS

• True

• False

We can check last 5 order history from

• UNMS

• BSS

• ADM

We can check other teams VDN from

• WIKI

• BSS

• ADM

• UNMS

We can check branches and IVR tools from

• BSS

• UNMS

• WIKI