Salesforce and TotalView

Salesforce and TotalView

1st Grade

19 Qs

quiz-placeholder

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Salesforce and TotalView

Salesforce and TotalView

Assessment

Quiz

Arts

1st Grade

Medium

Created by

Mariah Conners

Used 5+ times

FREE Resource

19 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

In the 'Schools' tab in TV, you can find classroom assignments, course titles and teachers names

True

False

2.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What will Knowledge Base (KB) articles include?

School Admin phone numbers

Answers to Security Questions

Troubleshooting steps to take in order to resolve the caller's issue

A list of Service Requests

3.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

In order to get back to the search options from an account, you have to click 'Toggle Search Pane' in the top right-hand corner.

True

False

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What do we NOT use Salesforce for?

Documenting every call we receive

Looking at knowledge base articles

Reassigning cases to Supervisors

Finding the answer to the LC's password reset question

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Where do we find the Student ID for a particular student?

Salesforce

TotalView

6.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

On the Account level, you can see all of the Cases that were created by all of the contacts in a Family.

True

False

7.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Account Names look like LastName 8885556868 (phone number)

True

False

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