In the 'Schools' tab in TV, you can find classroom assignments, course titles and teachers names
Salesforce and TotalView

Quiz
•
Arts
•
1st Grade
•
Medium

Mariah Conners
Used 5+ times
FREE Resource
19 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
True
False
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
What will Knowledge Base (KB) articles include?
School Admin phone numbers
Answers to Security Questions
Troubleshooting steps to take in order to resolve the caller's issue
A list of Service Requests
3.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
In order to get back to the search options from an account, you have to click 'Toggle Search Pane' in the top right-hand corner.
True
False
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
What do we NOT use Salesforce for?
Documenting every call we receive
Looking at knowledge base articles
Reassigning cases to Supervisors
Finding the answer to the LC's password reset question
5.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Where do we find the Student ID for a particular student?
Salesforce
TotalView
6.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
On the Account level, you can see all of the Cases that were created by all of the contacts in a Family.
True
False
7.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Account Names look like LastName 8885556868 (phone number)
True
False
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