Emails & Phone at Work

You are on the phone at work and another call comes in. You should:

• Ask the person if you can put him or her on hold

• Let voicemail take the call

• Tell the person you are talking to that you must put him or her on hold a moment.

You have exchanged a couple of angry emails with a co-worker who you feel is being unreasonable. It's getting out of hand. You should:

• Stop the communication and let things cool off.

• Send one last on fire email, summarizing the situation and how upset you are with the person's behavior, and CC the recipient's boss.

• Change the medium. Call the person on the telephone or go sit down and have a face-to-face conversation.

When others are close by, for example in an elevator or on the subway, it's okay to use your cellular telephone:

• For any and all conversations, because it is your business after all.

• For lengthy conversations, so you can multi-task and get work done.

• For SHORT conversations of a non-sensitive or non-confidential nature.

You should wait until after you

__________

an email before you enter the recipient's address so that you make sure it is exactly how you want it to read in case it accidentally gets sent before then.

• fully vent in

• proofread

True or False: Find out the recipient's communication preference before you just start sending emails as some people at your workplace prefer and respond best to face-to-face communication.

• true

• false

What should you keep your email length to?

• as brief as possible, even using text language

• however long it takes to get your communication across

• no more than a full screen opened---but try to be to the point

Try to answer work emails within

• 2 hours

• 2 days

• the work day you receive it

• 24 hours

In responding to an email, beware of the

• signature

• reply all

• emojis

True or False: You should be as clear, to the point, and without tone in your emails as possible while understanding that sometimes the reader can interpret it differently.

• true

• false

True or False: It is wise to use the same courtesy in emails as you would in a face-to-face communication.

• true

• false