
CARES
Quiz
•
Fun, English
•
Professional Development
•
Practice Problem
•
Medium
Maria Suárez
Used 1+ times
FREE Resource
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What does the S in the C.A.R.E.S means?
Search
Schedule
Score
Share
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which is the most importat part of cares?
Connect
Acknowledge
Share
Resolve
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Someone found a new solution to a problem, then that person told that solution to a partner. The previous case is part of:
Acknowledge
Resolve
Connect
Share
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How should you acknowledge a costumer?
Rephrase the problem not in the form of a question
Share their feelings
Acknowledge they are in the call
Recognize their issue
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Ask questions and active listening are part of
Acknowledge
Connect
Shares
Express
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How should we express thanks?
Thank you for your time, patience and being part of PNC bank
Thank you, Mr/mrs. x
Thank you sir
Thanks
7.
OPEN ENDED QUESTION
3 mins • 5 pts
Why is importat express thanks from begin to finish the call?
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