Customer Service Refresher Program - One Vasco
Quiz
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Other
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Professional Development
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Medium
Nupur Didwania
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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Privilege multicurrency forex card is pitched to a customer but they look reluctant with the price of the service. How do you respond to objections based on price?
Emphasize the benefits of the service
Focus on selling the value & use ABC model of objection handling
Bargain on the price
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
From the below options, that are part of the ABC model of pitching choose the most suitable pitch?
Most applicants buy this service because,
You have to buy this service because its mandatory or
This is the best service you will ever get in the world
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How would you manage to sell to a customer who is complaining about the travel insurance service they bought last time?
Acknowledge & assure correction for a better experience this time,
Explain to the customer that this was a peak season and a downtime happened or
Continue to explain the benefits of the service to the customer
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is Cross Selling ?
Selling a higher priced product to the applicants
Selling a service which compliments another service that you have just sold providing additional benefits to the applicants
Informing applicants about additional VISA's that we offer
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How do you handle Angry Customers?
Escalate the same to the Senior Managers
Empathise and answer their concerns camly
Giving them excuses for their concerns
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How important is to make a first impression on the applicants?
Not important as long as they buy our services
It's the first step to create a rapport with the applicants and build trust
It is important as they will be paying us money and closing our monthly targets
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How can you Upsell a service that an applicant doesn’t know about?
Use ABC model of pitching
Inform them that you need to close this as per your daily target
Show them that it is the best in the world
8.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
I'm including travel insurance to your application as it's a mandatory service that we offer to ensure your safety and well being while you travel to other countries.
Ethical
Non-Ethical
9.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Our travel facilitation services ensures to get you a hassel free world class hotel & airline booking alongwith transportation & destination management
Ethical
Non-Ethical
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