Customer Service Refresher Program - One Vasco

Privilege multicurrency forex card is pitched to a customer but they look reluctant with the price of the service. How do you respond to objections based on price?

•  Emphasize the benefits of the service

•   Focus on selling the value & use ABC model of objection handling

•   Bargain on the price

From the below options, that are part of the ABC model of pitching choose the most suitable pitch? 

• Most applicants buy this service because, 

• You have to buy this service because its mandatory or

• This is the best service you will ever get in the world

How would you manage to sell to a customer who is complaining about the travel insurance service they bought last time?

• Acknowledge & assure correction for a better experience this time, 

• Explain to the customer that this was a peak season and a downtime happened or

• Continue to explain the benefits of the service to the customer 

What is Cross Selling ?

• Selling a higher priced product to the applicants

• Selling a service which compliments another service that you have just sold providing additional benefits to the applicants 

• Informing applicants about additional VISA's that we offer

How do you handle Angry Customers?

• Escalate the same to the Senior Managers

• Empathise and answer their concerns camly

• Giving them excuses for their concerns

How important is to make a first impression on the applicants?

• Not important as long  as they buy our services

• It's the first step to create a rapport with the applicants and build trust

• It is important as they will be paying us money and closing our monthly targets

How can you Upsell a service  that an applicant doesn’t know about?

• Use ABC model of pitching

• Inform them that you need to close this as per your daily target

• Show them that it is the best in the world

I'm including travel insurance to your application as it's a mandatory service that we offer to ensure your safety and well being while you travel to other countries.

• Ethical

• Non-Ethical

Our travel facilitation services ensures to get you a hassel free world class hotel & airline booking alongwith transportation & destination management

• Ethical

• Non-Ethical