Basic Module 1: Participating in Workplace Communication

Communication is a process of creating and sharing of ________

(choose all that applies)

• Ideas

• Facts

• Feelings

• Views

• Problems

Which of the following is/are considered as non-verbal communication? (Check all that applies)

• Clapping

• Shouting

• Nodding

• Whistling

Which of the following is/are an example of open-ended question? (Check all that applies)

• Are you a resident of this barangay?

• Do you have any relatives living with you?

• What are your signs and symptoms?

• Did you experience any symptoms today?

If you want to clarify any doubts and misunderstanding or gather more details / specific information from the close contacts, which type of questioning technique should you use?

• Funnel Questions

• Rhetorical Questions

• Probing / Trigger Questions

• Leading Questions

As a contact tracer, when is the best time for you to ask Leading Questions?

• When drawing out information from close contacts who are trying to avoid giving out details.

• When you want to get the answer you want to hear from the close contact (as if they don't have a choice )

• When you want the patient to agree with your quarantine/isolation instructions.

• When you want to build rapport with close contacts.